Privacy Policy
Last updated: October 8, 2025
Our Commitment to Your Privacy
At Raster Works, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services.
We comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR) for users in the European Union. This policy provides transparency about our data practices and outlines your rights regarding your personal information.
Information We Collect
Personal Information
When you contact us through our forms or email, we collect information you voluntarily provide, such as your name, email address, and any details you include in your messages. This information is used solely to respond to your inquiries and provide the services you request.
- Name and contact details from contact forms
- Project information and service requirements
- Communication history and preferences
Usage Information
We automatically collect certain information about your device and browsing activity when you visit our website. This data helps us understand how visitors use our site and allows us to improve the user experience.
- IP address and general location information
- Browser type, device information, and operating system
- Pages visited, time spent, and navigation patterns
- Referring websites and search terms used to find us
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site usage, and support our marketing efforts. For detailed information about the cookies we use and how to manage them, please visit our Cookie Policy.
How We Use Your Information
We use the information we collect for legitimate business purposes that benefit both you and our operations. The legal basis for processing your data varies depending on how we use it:
Service Delivery
We process your contact information to respond to inquiries, provide quotes, and deliver the arcade game development services you request. This processing is necessary for fulfilling our contractual obligations to you.
Website Improvement
Usage data helps us understand which services interest visitors most, identify technical issues, and optimize our website performance. This serves our legitimate interest in maintaining an effective online presence.
Marketing Communications
With your consent, we may send you information about our services, industry insights, and updates that might interest you. You can opt out of marketing communications at any time.
Legal Compliance
We may process your data to comply with legal obligations, protect our rights, prevent fraud, and ensure the security of our systems and users.
Data Sharing and Third Parties
We do not sell your personal information to third parties. However, we may share your data with trusted service providers who help us operate our website and deliver our services:
Analytics Providers
We use analytics services to understand website traffic and user behavior. These providers process data on our behalf under strict confidentiality agreements.
Hosting and Infrastructure
Our website and data are hosted by professional providers who maintain security standards and data protection measures appropriate for your information.
Communication Tools
Email and messaging platforms process your communications with us. We select providers who demonstrate strong privacy practices and security measures.
Data Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encrypted data transmission using SSL/TLS protocols
- Secure storage with access controls and authentication
- Regular security assessments and updates
- Staff training on data protection and privacy practices
- Incident response procedures for potential data breaches
While we strive to protect your personal information, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and take appropriate precautions when sharing information online.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Contact form submissions and inquiry data are typically retained for three years unless a longer period is required for legal or business purposes. Analytics data is retained according to our analytics provider's policies, usually between 14 and 26 months. You may request deletion of your data at any time by contacting us.
Your Rights and Opt-Out Instructions
You have important rights regarding your personal data. We respect these rights and make it easy for you to exercise them:
Right to Access
You can request a copy of the personal data we hold about you, including information about how we use it and who we share it with.
Right to Rectification
If any personal information we hold is inaccurate or incomplete, you have the right to request corrections.
Right to Erasure
You can request deletion of your personal data, subject to certain legal obligations that may require us to retain specific information.
Right to Data Portability
You can request a copy of your data in a structured, commonly used format that allows you to transfer it to another service provider.
Right to Object
You can object to processing of your personal data for marketing purposes or when we rely on legitimate interests as our legal basis.
Right to Withdraw Consent
Where we process your data based on consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may avoid filling out contact forms, account registrations, or any data-submitting features. You can also disable cookies through your browser settings (see our Cookie Policy for details).
If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly and confirm completion within 30 days.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. When we transfer data internationally, we implement appropriate safeguards, such as standard contractual clauses approved by regulatory authorities, to ensure your data receives adequate protection.
Children's Privacy
Our services are intended for businesses and professionals. We do not knowingly collect personal information from children under 16 years of age. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify you by updating the "Last updated" date at the top of this page.
We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please reach out through our contact page. We aim to respond to all privacy-related inquiries within 48 hours.
Contact Us